Information Technology Supervisor 3

Information Technology Supervisor 3 (250005FG) 

Organization

: Developmental Disabilities – Central OfficeAgency Contact Name and Information: Ohio Department of Developmental Disabilities/Division of Human Resources (614) 466-2508

Unposting Date

: Jul 29, 2025, 3:59:00 AM

Work Location

: James A Rhodes Office Tower 13 30 East Broad Street 13th Floor Columbus 43215

Primary Location

: United States of America-OHIO-Franklin County-Columbus Compensation: $98,800-$141,232

Schedule

: Full-timeWork Hours: 8:00am – 5:00pmClassified Indicator: UnclassifiedUnion: Exempt from Union 

Primary Job Skill

: Information TechnologyTechnical Skills: Computer Literacy, Systems Analysis, ManagementProfessional Skills: Developing Others, Leading Others, Performance Management, Problem SolvingPrimary Technology: Microsoft Windows Server Agency Overview

Join Our Team!

Accepting applications for Information Technology Supervisor 3

This is an in person position and is NOT fully remote/virtual. Must be able to report daily to the Rhodes State Office Tower, 30 East Broad Street, Columbus, OH.

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership 
• Respect

The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business. 

Job Description

What will you do?

Supervise unit of information Technology Services (ITS) staff whose primary duties involve writing analyzing & designing computer programs/systems for mainframe computer or open system, clerical support staff, other technical staff, &/or direct & oversee contract staff involved in development of complex & specialized programs: assign & prioritize work, interview applicants & recommend hiring decisions, evaluate staff performance, review program & system documentation & test results, monitor work progress, orient & train new staff &/or recommend training seminars/classes for staff, assist staff in resolving difficult computer problems & answer technical questions, establish & enforce unit policies & procedures, ensure programming standards are followed & conduct staff meetings.

Implement & manage ITIL practices with the agency: Ensure consistent service design (e.g., completes listing of services available to customers & processes to access the services; ensures ITS services are delivered per agreements) Oversee service operation & incident management (e.g., ensure single point of entry & exit for incidents & service requests, restore operations as soon as possible based on Service Level Agreements (SLAs), confirm requests are fulfilled (e.g., service requests for information or software installs), work to resolve the Root Cause of incidents in order to prevent them from reoccurring.

Analyze & design large &/or complex computer systems; analyze user needs & existing functions; analyze hardware & software alternatives; review &/or write system documentation; review &/or develop system test data & procedures & oversee & monitor system test results &/or design data base files.

 Provides technical computer assistance/information to users; troubleshoot & correct complex computer-related problems (e.g., data base design; major system errors); coordinate work between information technology specialists &/or analysts & data entry &/or production staff; contact &/or meet with users to discuss program/system plans, revision &/or problems; work with all ITS management to ensure all customer SLAs & Operating Level Agreements between ITS groups are maintained; contact &/or meet with Ohio Department of Administrative Services computer representatives to coordinate data base storage, computer operations &/or to exchange information; estimate time & cost for development &/or maintenance projects; attend training classes &/or seminars; read literature to keep abreast of & evaluate any emerging trends & technologies.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

7 1/2 years (90 mos.)exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 12 months exp. in performing project management functions as defined in series purpose.
-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:advanced-level computer programming language (for example, Cobol, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 12 mos. exp. in performing project management functions as defined in series purpose.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology

Supplemental Information

• No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.
• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities. 
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.