2nd Line Engineer

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.

Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.

In this role, you’ll be responsible for providing crucial technical support to our clients, ensuring our applications run smoothly and efficiently. You’ll be a key point of contact for resolving complex issues, collaborating directly with our development team, and maintaining a high level of client satisfaction.

Key Responsibilities:

• Manage support tickets and provide timely, effective solutions to technical issues.
• Analyze and solve problems with our applications, escalating complex issues to the development team when necessary.
• Communicate directly with clients, offering outstanding service and clear technical guidance.
• Collaborate with developers to identify, troubleshoot, and fix bugs.
• Create and implement custom configurations on our servers to meet specific client needs.

Requirements

We will only be proceeding with candidates based in Poland for this role.

To be considered for this role, you should be able to demonstrate the following:

• Fluency in English (both written and spoken) is required.
• Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Good knowledge of Linux operating systems.
• Strong SQL skills (console level) with experience in PostgreSQL, MS SQL, or Oracle.
• Client management skills and the ability to communicate technical information clearly and professionally.
• Technical IT courses or certifications in databases are a plus.

Benefits

What You Can Expect
Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:

• Flexible work arrangements, with options for remote and hybrid setups (location-dependent)
• Professional development, with access to international opportunities and career advancement programs
• Continuous learning, powered by top-tier tools, training resources, and industry expertise

Benefits may vary by location — your Talent Partner will provide full details during the hiring process.

Everyone Belongs at XTM
At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We’re dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM.

The Application Journey
When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.

We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.