Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
AI Operations Envangelist
Our goal is to make the way to and in Germany as easy as possible for international students. If you’re passionate about using AI to solve real-world operational challenges and improve the customer experience, we’d love to hear from you!
You will:
- Take operational challenges (e.g., high-volume account issues, repetitive tasks, ticket follow-ups) and build AI-based solutions that remove manual workload.
- Design, implement, and maintain intelligent workflows that improve speed, accuracy, and reliability across departments.
- Create and deploy AI-powered assistants or automations to support customer operations throughout the product lifecycle — from application to closure.
- Experiment with new AI capabilities to improve turnaround time, efficiency, and customer satisfaction.
- Collaborate closely with Operations and Technology teams to translate real pain points into working AI solutions.
- Monitor and refine AI systems, ensuring they perform reliably and comply with data protection and privacy standards.
- Document workflows, logic, and outcomes for transparency and operational continuity.
- Champion an “AI-first” culture by sharing insights, demonstrating impact, and promoting adoption across teams.
- You have 3+ years of experience in operations, automation, or AI-driven solution design.
- You have a strong understanding of how AI can be applied to business operations and customer support challenges.
- You have a track record of implementing solutions that reduce manual work or improve service efficiency.
- You are comfortable working with data, logic flows, and system integrations.
- You are analytical, detail-oriented, and focused on measurable outcomes.
- You have excellent communication skills in English and can collaborate with both technical and non-technical colleagues.
- You are proactive, curious, and self-driven (eager to test, learn, and implement new ideas).
- PLUS: experience in Fintech or any operational environment involving verification, onboarding, or service management is a strong advantage.
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Flexible working hours
- Most importantly: The chance to solve an actual problem
|