Airline Customer Support Specialist with English (remote from Bulgaria)

Company Description

Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from two offices in Sofia and Varna, providing customer service and technical support in 20 languages.

Job Description

Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our team and support one of the world’s top airlines.

This is a great opportunity to work from home from Sofia or Varna, use your skills daily, and grow your career in the airline and travel industry.

Qualifications

• Fluent English (C1 level or higher)
• Excellent communication and problem-solving skills
• Previous experience with airline reservation software is an advantage
• Previous customer service experience
• Previous experience in hospitality, reservations, airlines  
• Strong attention to detail and customer care orientation
• Ability to work remotely and independently
• Flexibility to work in a dynamic, multicultural environment

Additional Information

• Remote position with possibility to work from our offices in Sofia or Varna
• Full-time position with flexible 24/7 shifts
• Long-term contract with stability
• 21 paid vacation days
• Health and life insurance
• Food vouchers
• Ongoing training and career growth opportunities
• Friendly, supportive team and employee recognition programs