Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.
Main responsibilities:
- Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
- Data quality and cleaning processes and ensure this data is properly updated in the database according to business
- Company evaluation: assess company potential using provided guidelines and online tools.
- Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
- Be on the lookout for industry news and trends to ensure timely prospecting.
- Data Mapping, construction and extraction
- Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
- Identify and correct data quality issues
- Responsible for delivering a set of contacts based on the agreed quarterly target.
- Maintenance of the data
Requirements
- Experience on data management, quality and cleaning
- Native/advanced level of Italian
- B2 level of English or higher.
- Experienced user in CRM.
- Quick to learn new processes and tools such as Qlik.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
- Candidates must be located in Spain.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Salary: 19.000€ gross/year + 1.800€ gross/year attendance bonus.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
- Working environment that is modern and bright with a dynamic and multicultural atmosphere.
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