Business Analyst II

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Business Analyst II, you bring data together and develop sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis
• Define problem statements and formulate and execute measurement plans that align with business needs
• Interpret data and communicate findings back to business stakeholders in written and visual format
• Develop strategic and thoughtful analysis to answer questions such as:
  • How can we get better at understanding when a customer is ready to purchase?
  • How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
• Drive data-informed strategies, which help improve user acquisition and engagement

Qualifications:

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience
• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes
• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics
• Experience in or supporting a customer success function preferred

What will help you succeed:

• A self-starter with the ability to learn quickly
• An ability to understand the bigger picture for any request
• Curious, innovative mindset with a focus on solving problems
• Prompt attention to detail
• Strength in collaborating cross-functionally

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote