Client Director

Client Director

Salary: From £67k per annum

Location: Remote with some travel to our offices in Northampton and London

Type: Full Time / 9,00am-5.30pm / Monday to Friday

Closing Date: 1/9/25 or until right candidate is hired

Purpose of the Role

The Client Director is a senior sales role in Bright Horizons’ Work + Family division, focused on securing seven-figure enterprise contracts. Acting as a trusted advisor to senior executives, they bring market insights and strong business cases to demonstrate ROI.

Targeting Global Heads of Benefits and Chief People Officers, the role involves navigating complex sales cycles and building relationships across stakeholder groups. It requires strategic selling, close collaboration with Client Relationship Directors, and smooth handover from prospect to client. Using Salesforce CRM, the Client Director maintains disciplined sales practices while embodying Bright Horizons’ HEART values in all interactions

What we can offer you

Our benefits include, but are not limited to:

• Flexible working and holiday entitlements

• 40% discounted childcare

• Annual awards gala

• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We are driven by our HEART values (Honesty, Excellence, Accountability, Respect, and Teamwork). If your values align, you’d be a great fit to join one of our 300 nurseries across the UK. We’ve also been voted Great Place to Work every year since 2006 – as well achieving Great Place for Wellbeing, Women, and Development.

Did you know, Bright Horizons Foundation for Children charity has been established since 2005 supporting the lives of thousands of children and families in crisis, across almost 100 locations? Each Bright Horizons colleague is entitled to a paid volunteer day every year!

Responsible For:

Strategic Business Development

• Identify and secure high-value enterprise clients through targeted outreach and strategic engagement.

• Develop and execute comprehensive account strategies, fostering strong stakeholder relationships.

• Build and maintain a robust sales pipeline using a consultative, insight-led approach.

• Lead complex, multi-stakeholder sales cycles from initial contact through to contract closure.

Trusted Advisor & Relationship Management

• Act as a strategic partner to senior HR leaders, offering tailored workforce solutions.

• Share market intelligence and thought leadership to influence client strategy.

• Deliver compelling executive-level presentations and facilitate strategic workforce planning discussions.

• Engage and align cross-functional stakeholders, including HR, Finance, and Real Estate.

Business Case Development & ROI Articulation

• Collaborate with internal teams to develop data-driven business cases that address client challenges.

• Translate client needs into measurable outcomes and strategic value.

• Present ROI models and tailored value propositions to C-suite decision-makers.

• Stay attuned to industry trends to ensure relevance and impact of proposed solutions.

Sales Process Excellence & CRM Management

• Maintain accurate and up-to-date records of all sales activities and forecasts in Salesforce.

• Provide timely pipeline updates and strategic account insights to internal stakeholders.

• Ensure alignment with established sales methodologies and best practices.

Cross-Functional Collaboration

• Partner with internal teams to ensure seamless client onboarding and transition to account management.

• Collaborate with subject matter experts throughout the sales cycle to enhance solution design.

• Contribute to the evolution of service offerings and go-to-market strategies.

• Capture and relay client feedback to inform continuous improvement and innovation.

Essential Experience

Sales Leadership & Performance

• 8–10 years of successful B2B sales, including enterprise-level deal closures

• Consistently exceeded seven-figure sales targets

• Skilled in managing complex, multi-stakeholder sales cycles

• Strong relationships with C-level and senior HR leaders

Industry & Market Expertise

• In-depth knowledge of HR benefits, wellbeing, and work-life solutions

• Experience selling to Global Benefits teams and Chief People Officers

• Proficient in ROI modelling and business case development

• Familiar with enterprise procurement and contract negotiation

Technical & Sales Proficiency

• Advanced Salesforce CRM user with strong opportunity management

• Confident presenter with executive-level communication skills

• Experienced in consultative and solution-based selling

• Skilled in financial modelling for service-based offerings

Education

• Bachelor’s degree required; MBA or relevant advanced degree preferred

• Professional sales training or certification (e.g., Miller Heiman, Challenger Sale, SPIN Selling) strongly preferred

• Experience in professional services, HR technology, benefits administration, or related industries preferred

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

We look forward to receiving your application!

If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.