Contract Director

Contract Director

Remote Business Support Full-time Specialist Services

England, United Kingdom

Internal Vacancy: Senior Account Manager – Amazon account

Location: Remote

Reporting to: Head of Corporate Accounts (IRM)

A quick look at the role

An opportunity has arisen for a Senior Account Manager to lead the UK-wide Amazon account, Biffa’s largest contract within the IRM division. This role is responsible for overseeing operational delivery across a portfolio of Amazon sites, supporting a team of 35 Contract Managers to ensure service excellence and continued growth.

Your core responsibilities

• Oversee service performance and compliance across the Amazon estate
• Deliver regular updates and presentations to key customer stakeholders
• Engage with senior client stakeholders and fulfil the role of a credible “Critical Friend”
• Manage mobilisation of new sites, ensuring operational readiness
• Work closely with internal and external stakeholders to deliver account targets
• Ensure financial control and reporting, including budgeting and forecasting
• Identify improvement opportunities and lead implementation
• Support and coordinate a consistent approach across all Contract Managers

Requirements

Our essential requirements

• Background in service delivery and contract performance management
• Strong financial and commercial awareness, including P&L responsibility
• Proven ability to lead, support and coordinate teams across multiple sites
• Skilled in stakeholder engagement and confident presenting at senior level
• Knowledge of waste management, logistics, or similar industries
• Full UK driving licence with flexibility for national travel

Please note: This job advert is currently open to internal Biffa employees only.