Customer Care Representative (Temp)

Customer Care Representative (Temp) 

Join our team and deliver exceptional customer experience as a Customer Service Representative. We are looking for an experienced, energetic person to help us through the holiday rush. In this role, you’ll ensure a world-class experience for our direct consumers and warranty services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing our commitment to quality. 

Responsibilities:

• Serve as the first point of contact for consumer inquiries via Zendesk CRM.

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.

• Assist customers with order processing, shipment tracking, and returns or exchanges.

• Identify and resolve customer concerns, provide proactive solutions to improve their experience.

• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
• Identify customer inquiry trends and provide feedback for process improvement.

• Demonstrate customer-focused communication skills and professionalism across all levels of the organization.

Skills and Experience:

Language: Fluent in English; bilingual capabilities are a plus.

Experience:

• Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.

• Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools is a plus.

Professional Skills:

• Strong written and verbal communication skills with excellent grammar and attention to detail.

• Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.

• Proficient in time management and prioritization, with the ability to meet deadlines under pressure.

Attributes

• Empathetic and skilled at understanding customer concerns.

• Calm under pressure and capable of de-escalating tense situations with professionalism and tact.

• Enthusiastic, dependable, and customer-oriented mindset.

• High attention to detail and accuracy in processing orders.

Additional Information

• Schedule: Weekends and holidays may be needed.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you!

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

BENEFITS: 

• Comprehensive medical, dental, and vision benefits
•  Bonus
• 401K Plan 
• Tuition Assistance 
• Employee Discount Purchase Program
• Paid Parental Leave 
• Employee Stock Purchase Program 
• Generous paid time off and holidays 
• Pet Insurance