Customer Communications Specialist

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn’t for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you’re likely to love it here.

The people you’ll like to work with and things you’ll enjoy impacting:

Requirements

As a Customer Communications Specialist reporting to the Head of Customer Technology in our Product & Technology team, your purpose will be to shape the systems behind how Booksy communicates with millions of users around the globe. You’ll be the key link between business needs and technical solutions, ensuring our communications tools like Zowie Chatbot, Vonage, and Salesforce run smoothly, scale intelligently, and empower our teams to deliver frictionless, world-class customer experiences.

You won’t just manage processes—you’ll be building better ones. Whether it’s optimising a chatbot flow, implementing new features in our IVR system, or supporting local markets with the tools they need to succeed, you’ll own the technical delivery and be our resident expert in all things customer communication tech.

Essentially, to ensure you succeed in this role you’re going to need…

• Proven experience administering and configuring communication platforms such as chatbots (e.g., Zowie, Intercom), AI agents, or telephony systems (e.g., Vonage, Twilio, Aircall)
• Strong troubleshooting skills with the ability to diagnose issues, coordinate with vendors, and drive resolutions
• A foundational understanding of how systems integrate, including APIs and data exchange between tools like Salesforce and communications platforms
• Experience with user provisioning, role management, and maintaining secure, efficient access systems

It will also help you to have…

• Experience configuring chatbot flows or building IVR menus based on business needs
• Familiarity with project management tools (like Jira) and independently managing small to mid-sized technical projects
• The ability to translate business requirements into technical specifications and communicate solutions to both technical and non-technical stakeholders

At a minimum, we require conversational-level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

• The opportunity to be part of something big – the world’s fastest growing beauty marketplace.
• Flexible working hours and opportunity to work remotely within your country.
• Work in a welcoming team which is always ready to help.
• Opportunity to develop in an international environment – we have teams in 6 countries.
• Additional benefits that might differ depending on the location.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you .

Kindly submit your application and CV in English to ensure it is successfully reviewed,