Customer Service Assistant 1

Customer Service Assistant 1 (250004SZ) 

Organization

: TaxationAgency Contact Name and Information: Caylyn Millberry – Caylyn.Millberry@tax.ohio.gov For all other inquiries please contact the HR Mainline at 614-466-3020 or email the staffing team at HRStaffing@tax.ohio.gov

Unposting Date

: Jul 18, 2025, 3:59:00 AM

Work Location

: Northland 3rd Floor 4485 Northland Ridge Boulevard Columbus 43229

Primary Location

: United States of America-OHIO-Franklin County-Columbus Compensation: $21.93

Schedule

: Full-timeClassified Indicator: ClassifiedUnion: OCSEA 

Primary Job Skill

: Customer ServiceTechnical Skills: Communications, Customer ServiceProfessional Skills: Attention to Detail, Customer Focus, Growth Mindset, Listening, Verbal Communication, Confidentiality Agency Overview

Creating a seamless and user-centric experience for all Ohio Taxpayers

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Job Description

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation’s Customer Care Center is seeking up to four (4) talented candidates to fill entry level positions within the Customer Care Center.

What You’ll do as a Fully Remote Customer Service Assistant 1 

• Play a crucial role in providing assistance to taxpayers by answering routine questions and inquires via consecutive phone calls
• Utilize taxation systems to review taxpayer accounts and to provide summary/scripted guidance regarding billing or assessment notices and status of refund claims.
• Be given the opportunity to learn about and become knowledgeable of the various taxes assessed by the State of Ohio.
• Undergo thorough training on a wide array of tax types such as individual income tax, school district withholding taxes, and business taxes.

This is a great “work from home” opportunity. On the first day of employment, newly hired Customer Service Assistants will be required to report to Taxation headquarters at 4485 Northland Ridge Blvd. Columbus, Ohio 43229 to fill out paperwork, retrieve their equipment and begin training. Additionally, we will give you all the training, technologies, and continuing support you’ll need to succeed. As a note, these roles will be required to come to Taxation headquarters for necessary meetings and/or trainings. 

This will be a remote position with the exception of pre-scheduled training days onsite. 

Computer Requirements:

• The Ohio Department of Taxation will provide any necessary equipment.

Internet Requirements:

• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable).
• Speeds: 25 mbps download and 10 mbps upload or higher.
• Must reside in Ohio and have a valid Ohio address for residence.

The selected candidate will begin at Pay Grade 27, Step 1 ($21.93/hour or $45,614/annually) of the OCSEA Pay Range Schedule, with annual pay increases after 6 months of satisfactory performance.

OCSEA Pay Range 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Time in Classification

0 Months

6 Months

1.5 Years

2.5 Years

3.5 Years

4.5 Years

5.5 Years

Hourly Rate

$21.93

$22.60

$22.96

$23.56

$24.16

$24.86

$25.77

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: 614-387-1782 or by email to: Accessibility@tax.ohio.gov.

A full Position Description will be provided during the interview process.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Technical Skills: Customer Service, Communication

Professional Skills: Customer Focus, Growth Mindset, Verbal Communication, Listening, Attention to Detail, Confidentiality 

Supplemental Information

Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. 

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.