Some of what you will do:
At Staples Professional, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Supreme brand.
Specifically, You Will:
- Offer win / win customer solutions to optimize benefits for customers and Staples.
- Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
- Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
- Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
- Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
- Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
- Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
- Process product / order return requests to allow for quick and accurate resolution for the customer.
- Correct invoicing issues for customers.
- Record all contacts in the customer call tracking tool to ensure proper and accurate information is available for reporting, analysis and insights.
- Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
- Additional duties as assigned.
Some of what you need:
- High School Diploma or equivalent.
- Passionate about customer service. A customer-centric mindset.
- Proficient typing skills; familiar with Windows environment.
- Previous experience in customer service.
- Previous experience in Business-to-Business environment.
- French is considered an asset.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.