As a Customer Service Representative at Montu Therapeutics – Germany, you’ll play a key role in delivering outstanding support to our patients, doctors, and pharmacy partners. You’ll be the first point of contact for many of our users – handling inquiries with empathy, professionalism, and efficiency.
This is a hands-on role in a fast-moving, mission-led business. You’ll help ensure every customer interaction is smooth, supportive, and handled to a high standard.
Key Responsibilities
- Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
- Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
- Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
- Support Service Improvements: Share feedback and ideas to help improve how we do things—from tools to workflows to customer experience.
- Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.
What You Bring
- 1–2 years of customer service or support experience (healthcare or tech environment is a plus)
- Strong communication skills in German and English (both written and spoken)
- A friendly, empathetic, and patient-focused attitude
- Organised, detail-oriented, and good at following processes
- Comfortable working in a digital-first environment and learning new tools quickly
- A positive, solution-oriented mindset and the ability to work well in a remote team
Why Join Montu?
- Be part of a fast-growing telehealth company that’s transforming access to healthcare
- Join a purpose-driven international team with a collaborative culture
- Enjoy flexible, remote-first working with real opportunities to grow
- Make a difference—every day, your work directly impacts patients’ lives
About Montu Therapeutics
Montu is changing the way patients access treatment. Through our innovative telemedicine platform, we connect patients with licensed physicians and partner with top-tier pharmacies to deliver prescribed medications quickly and securely.
As we expand across Germany, we’re looking for passionate people who want to help us deliver seamless, supportive healthcare experiences.