Customer Service Representative with German – Chat Support – Remote Work (Flexible 4, 6, or 8-Hour Shifts)

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

At Sutherland, you’ll have the opportunity to work with great people on exciting projects for some of the world’s biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.

Become part of one of our largest and most successful projects for a global leader in online shopping!

Due to our continuous growth, we are looking for motivated, customer-oriented individuals to strengthen our remote team!

We are looking for motivated, customer-oriented colleagues with very good German skills, who enjoy written communication via live chat and are flexible in their working hours.

Qualifications

YOUR TASKS:

• Responding to customer inquiries primarily via live chat or e-mail

• Assisting with questions about orders, accounts, products, and deliveries

• Using internal tools to resolve customer issues and guide them through minor technical problems

• Communicating professionally and courteously in accordance with our client’s standards

• Following established processes and quality guidelines

• Forwarding complex inquiries to the appropriate departments

YOUR PROFILE:

• Very good German skills (at least B2 level), especially in written communication

• Good technical understanding and confident PC usage

• Quick comprehension, reliability, and accuracy in written communication

• Customer-oriented mindset, independence, and strong self-motivation

• Willingness to work flexible shifts – including evenings and weekends

Additional Information

WE OFFER:

• 100% home office – work from anywhere

• Flexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily schedule

• Working hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts available

• Attractive salary + monthly performance-based bonuses

• Comprehensive benefits package: health and social insurance, meal vouchers, transportation allowance

• Structured, paid onboarding and training according to international standards

• “Refer a Friend” employee referral program

• Virtual team events, games, and networking opportunities

• Various development opportunities in a growing international company