At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.
Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors – all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.
Learn more at q4inc.com.
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.
Come grow with us!
About the role
Q4 is the leader in innovating the Investor Relations Technology space. We’re transforming the industry with our SaaS solutions and we’re looking for world class Customer Success Associate to help us retain and grow our customer base. In this role, you will be responsible for driving customer retention, enabling clients to maximize the value of our software and deliver exceptional training and support.
In partnership with an Account Manager, you will also support renewal and expansion of your book of business. Together, you will enhance customer satisfaction and foster long-term, successful relationships.
What you’ll do
- Customer Retention – Develop and execute strategies to maintain and grow customer relationships. Monitor customer health metrics and proactively address any potential issues to reduce churn and increase loyalty
- Onboarding & Enablement – Work closely with clients to understand their unique needs and provide tailored training and enablement. Ensure customers are fully equipped to utilize Q4’s software to its fullest potential
- Training – Design and deliver comprehensive training programs to onboard new customers and up skill existing ones. Contribute to the creation of training materials and resources to facilitate effective learning
- Satisfaction – Act as the primary point of contact for customer account inquiries and concerns. Resolve issues promptly and effectively, ensuring a high level of satisfaction and a positive experience with Q4
- Feedback – Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to drive product enhancements and ensure our offerings meet customer needs
- Reporting – Track and report on key customer success metrics, including retention rates, satisfaction scores, and product utilization. Provide insights and recommendations to drive continuous improvement
- Voice of the Customer – Bring back information from your customer conversations in actionable ways to the organization. Whether it is competitive information, pricing insights, product needs or investor relations trends you will help Q4 stay close to the emerging industry changes so we can meet customers where they are
What we’re looking for
- 1-2 years of relevant work experience, preferably in customer facing roles
- Bachelor’s degree or equivalent
- Outstanding communication and listening skills
- Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations
- Experience using Salesforce and data visualization tools
- Ability to manage and prioritize a busy calendar. We want to talk to our customers every quarter!
Additional Skills
- Extremely high integrity. Truth 100% of the time
- The ability to work across an organization in partnership
- A strong belief in accountability and one who takes great pride in the quality of the products and the efficiency of the team
- Strong motivation, self-confidence, and sense of ownership
- Inquisitive nature and advanced problem solving skills
- Self-starter with a “can-do” mentality
- Service-centric attitude to other departments
- Experience with a fast-paced startup environment is a bonus
Why Join Q4?
We offer a variety of benefits to ensure you can always work hard and have fun:
- Peace of mind & family: Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family
- Wellness & life: Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
- Unlock your potential: Unleash your potential with learning allowance, mentorship, leadership forums, and gig programs.
We believe in the power of collective greatness.
At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure if you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
Should you require any accommodations before or during the interview process, please let our Recruitment team know.
Explore further on our career site.