Customer Success Director, Insights

DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth. The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys,  connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions.

When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!

Position Overview: The Customer Success Director, Insights is a senior-level role designed to elevate DISQO’s customer partnerships and strategic value delivery. Building upon the foundation of a Senior Insights Director, this role requires advanced leadership, a strong strategic mindset, and a proven ability to drive transformative outcomes for both customers and the organization. The Client Executive is responsible for cultivating deep, executive-level relationships, driving innovation in insights delivery, and aligning internal efforts to support the broader goals of DISQO and its customers.

What you’ll get to do:

• Customer-Centric Strategic Leadership:
• Serve as a trusted advisor to executive-level client stakeholders, guiding them with tailored, strategic insights that align with their business goals and objectives.
• Lead high-stakes client engagements, driving impactful conversations that address complex challenges and unlock opportunities for growth.
• Co-create long-term strategies with clients, positioning DISQO as a critical partner in achieving their business outcomes.
• Proactively identify and address client health concerns, implementing solutions that foster retention and deepen partnerships.

• Thought Leadership and Industry Influence:
• Represent DISQO as a thought leader in the advertising effectiveness space through speaking engagements, blog posts, whitepapers, or industry events.
• Develop content that highlights DISQO’s insights capabilities and strengthens its position as a market leader.
• Share innovative ideas and best practices with customers, encouraging them to adopt new approaches that drive success.

• Strategic Ownership and Process Optimization:
• Lead cross-functional efforts to enhance the delivery and scalability of insights, ensuring seamless collaboration between Insights, Product, and Customer Success teams.
• Identify opportunities to streamline processes, improve engagement models, and optimize workflows that impact customer experience and satisfaction.
• Drive innovation in the development and implementation of scalable solutions, aligning with DISQO’s long-term growth strategies.

• Advanced Relationship Management:
• Cultivate deep relationships with C-suite and senior-level decision-makers across key accounts, ensuring DISQO is positioned as a strategic partner.
• Collaborate with Customer Success and Sales teams to create tailored engagement plans for top-tier accounts, prioritizing long-term value creation.
• Act as an escalation point for high-profile clients, providing solutions and maintaining trust during critical situations.

• Team and Cross-Functional Collaboration:
• Partner with senior leadership to align client strategies with broader organizational goals, ensuring the team is driving measurable impact.
• Mentor Senior Insights Directors and other team members, fostering a culture of collaboration, growth, and excellence.
• Work closely with internal teams to advocate for customer needs, influence product roadmaps, and deliver innovative solutions.

What you bring to the role:

• Extensive experience in customer-facing roles, with a proven track record of cultivating executive-level client relationships and delivering strategic value.
• Strong leadership skills, with experience mentoring and guiding senior team members toward measurable success.
• Demonstrated ability to align cross-functional efforts and drive innovation in a collaborative environment.
• Expertise in data-driven decision-making, with a deep understanding of media and advertising effectiveness.
• Exceptional communication and presentation skills, with the ability to inspire and engage clients at the highest levels.

Preferred Skills:

• Experience in thought leadership, including creating content and speaking at industry events.
• Strong problem-solving abilities, with a focus on driving scalable and impactful solutions.
• A forward-thinking mindset, with a passion for innovation and continuous improvement.

**Please note, if you are located within 50 miles of our Glendale, CA or New York, NY office, you will be expected to follow DISQO’s hybrid work policy.

At DISQO, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.
You can learn more about what’s happening at DISQO by visiting the DISQO Developer Blog or the DISQO Company Blog.

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, competitive dependent coverage·Equity·401K·Generous PTO policy·Flexible workplace policy·Team offsites, social events & happy hours·Life Insurance·Health FSA·Commuter FSA (for hybrid employees)·Catered lunch and fully stocked kitchen·Paid Maternity/Paternity leave·Disability Insurance·Travel Assistance Program·24/7 Counseling Services offered to Employees

Note: The benefits noted above are for full time US based employees only.

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.