Customer Success Manager ANZ (m/f/d)

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you’d like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform – get in touch!

Position: Customer Success Manager ANZ

Location: Remote Home-Office from Australia or New Zealand

CoachHub is the world’s leading digital coaching platform, powering personalised, measurable coaching programs for companies of every size. Our 400‑strong team from 60+ nations partners with 1,000+ organisations to boost engagement, performance and retention through evidence‑based coaching. If you love client impact, fast learning and a mission that matters, this is your place.

Your Mission

As a Customer Success Manager you’ll be the trusted advisor for a portfolio of mid‑market and enterprise clients, including global accounts, with presence in the ANZ region. Your goal: retain and expand accounts by proving the business value of coaching.

• Own the journey – steer onboarding, adoption, renewal and expansion with your sales partner.

• Translate goals into action – craft activation plans, define success metrics and build coaching playbooks that deliver measurable results.

• Advocate for clients – channel feedback to Product, coordinate with internal teams and resolve issues before they become problems.

• Lead strategic reviews – showcase ROI, uncover growth opportunities and influence senior stakeholders.

• Educate & inspire – run workshops and webinars that embed coaching in L&D, leadership and transformation initiatives.

• Live our coaching culture – share best practices, support peers and keep learning yourself.

What You Bring

• Minimum 2 years in a Customer Success or Account Management role

• Consistent record of hitting retention and growth targets in a fast‑moving environment

• Executive presence and confidence engaging VP/C‑level stakeholders

• Data‑driven problem‑solver who turns insight into action

• Growth mindset, self‑organisation and comfort with change

• Familiarity with HR, Learning & Development or coaching is a plus

What We Offer

• Unlimited 1‑to‑1 coaching sessions with a certified CoachHub coach

• Volunteer Days & Wellbeing Days – extra paid time off to give back and recharge

• Pre‑IPO VSOPs – share in the company’s success as we scale

• Fully remote home‑office in Australia or New Zealand 

• A truly international, supportive culture where your voice counts and your work changes lives

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected characteristic. All employment decisions are based on business needs, job requirements, and individual qualifications.

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About CoachHub

CoachHub is your trusted global talent development platform. We enable behavioral change with world class coaching delivered through our state-of-the-art digital platform. Every day, we reinvent people development to support individual, collective and organizational transformation.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Our global pool of over 3,500 certified business coaches in 90 countries offer coaching sessions in over 80 languages to more than 1,000 enterprise clients across six continents and are supported by our international team of over 400 dedicated CoachHubbers.

We provide personalized, one-on-one coaching at scale with our AI-enabled technology platform that offers a simple and elegant user experience and a seamless coaching journey.

In June 2022, CoachHub closed a $200M Series C funding round, bringing its total funding to $330M. Read more about our announcement and plan for the future here.