Customer Success Operations

About Central

What is Central?

Central is the first payroll & benefits back-office for startups that works like a teammate and proactively handles everything needed to run a compliant business.

Unlike traditional payroll/HR software that forces you to do all the work, Central actually handles multi-state registrations, insurance, HR tasks, government mail, and everything else related to hiring & paying people.

Learn more at centralhq.com

Why Central?

We’re on a mission to kill business bullshit so startups can fly.

Building a company is still way too hard. Founders still have to register in multiple states to run payroll, set up workers’ compensation, pay various payroll-related taxes, deal with intimidating government mail, update addresses across state filings, and troubleshoot with insurance companies.

Imagine a world where ambitious founders have more time to solve the world’s most difficult problems—from preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer. That’s what founders on Central are doing.

Currently, hundreds of companies run on Central, and we’re growing rapidly. We’ve raised a huge seed/A from YC and some of the best investors in the world (not announced yet, happy to share in private).

As a founding member, you’ll have a seat at the table and help Central scale to serve thousands of companies.

Our culture

Central is a high-performance sports team with an extremely high bar and 3 core values:

1. Think clearly

2. Show high agency

3. Craft magic

———

Who you are:

•  Proven ability to provide exceptional support to customers with a high degree of empathy

•  Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.

•  Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.

•  Demonstrated bias for action and desire to continuously learn

• Wherever you come from, you are at the top of your peer group 

• 1-2 years experience at a technology company in a support, biz ops or strategy role, consulting firm, or finance firm

What you will do:

• Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership

• Create and refine systems and processes to help Central scale

• Coordinate with various federal, state and local government agencies to help unblock customers

• Review and manage inbound communications related to state and local tax registrations

• Leverage internal software tools and spreadsheet software to analyze data and execute tasks

• Partner with engineering and other teams at Central to help make process and product decisions

Growth

Master the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.

What we offer

• Competitive salary and equity

• Comprehensive benefits: Medical, dental, vision, 401k (US employees only)

• Unlimited PTO and sick leave

• Remote work

• 2-4 off-sites per year

Note for US Roles: We do not provide visa sponsorship. You must be authorized to work in the U.S.