Customer Support Specialist

Customer Support Specialist

Department: Support

Employment Type: Permanent – Full Time

Location: Clearwater

Reporting To: Chelsea Beck

Compensation: $45,000 – $50,000 / year

Description

Enumerate is looking for a Customer Support Specialist to provide best in class support to customers. The ideal candidate is someone who understands the importance of an excellent customer experience. A Customer Support Specialist is a guru in handling customer support needs and feels confident being the face of Enumerate. They identify customer problems and decide when an issue must be escalated with the goal of providing superb customer service to our clients. This position is part of our Enumerate Central support team. This position is remote and requires that applicants are authorized to work in the United States.

Key Responsibilities

• Provide prompt, high-quality support for Enumerate Central
• Answe customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
• Give solutions advice and guiding customers through the features and functions of a product.
• Use excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries. 
• Keep a good working relationship with customers.
• Work in collaboration with other staff members to ensure that all company rules and regulations are consistently followed.
• Assess customers and communicating their feedback on the products with peers and leadership.
• Ensure appropriate customer follow-up to ensure that their technical problems are resolved.
• Other duties as assigned.

Skills, Knowledge & Expertise

• Required: a minimum of 2 years of proven experience in a customer experience position
• Preferred: proficiency in Microsoft Office and ZenDesk 
• Preferred: experience with accounting and/or property management terminology
• Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver, a mindset for troubleshooting
• Customer experience trail blazer, an advocate for those they serve

Applicants must be located in the United States and be eligible to work without sponsorship.