Allgemeine Daten | |
Land: | LATAM, Canada, Europe |
Stadt: | unbekannt |
Arbeitgeber: | Clipboard Health |
Berufsfeld: | Customer Success |
Vertragsart: | full-time |
Gehalt: | ab |
Job-Beschreibung | |
Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent. About Clipboard Health:Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). Where? This Role is Open to Non-US Applicants We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale. What You’ll Own Team Leadership & Performance Management
Queue Oversight & Operational Execution
Quality & Risk Management
Cross-Functional Coordination
Training & Continuous Improvement
What We’re Looking For
Why This Role Matters Every shift on our platform starts with someone being approved to book. If we get documentation wrong, if we miss a fraud risk, approve the wrong license, or delay onboarding we put customers, patients, and our business at risk. Your team makes sure that doesn’t happen. You’ll be a manager dedicated to this function, helping us scale a high-trust document review process that protects our platform and enables healthcare professionals to start work with speed and confidence. System Requirements
This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed. Want to know more? Please feel free to check out our Clipboard Remote Work Guidelines. |
Qualifikation des Bewerbers | |
unbekannt |
Kontakt | |
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