Director of Customer Growth Partnerships

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

Instacart is seeking a Director of Customer Growth Partnerships to lead transformative partnerships that expand our reach, accelerate customer acquisition, and unlock new revenue streams across the U.S. and Canada. You will partner with high-profile companies in media, travel, financial services, and other high-growth industries to drive distribution, acquisition, and category-defining customer experiences.

This is a senior leadership role: you will design partnership strategies, negotiate industry-shaping deals, and scale initiatives that deliver measurable growth. You’ll also lead and mentor a team of business development professionals, setting vision, building playbooks, and ensuring flawless execution.

At Instacart, we’re uniquely positioned at the intersection of grocery, commerce, and everyday life — this role will shape how millions of households discover and experience Instacart through our most strategic partners.

About the Team

The Strategic Partnerships team drives some of Instacart’s most impactful initiatives. We identify and scale opportunities that unlock customer growth, deliver cost efficiencies, and advance Instacart’s long-term strategy. We work cross-functionally with Product, Engineering, Marketing, and Legal to bring new ideas to life. Our culture is entrepreneurial, collaborative, and impact-oriented — we thrive at the intersection of strategy and execution.

About the Job

Identify & Build New Growth Engines

• Source and prioritize high-impact consumer-facing opportunities.
• Develop multi-year strategies aligned with Instacart’s growth objectives and product roadmap.
• Use data and market intelligence to identify whitespace opportunities and emerging categories.

Lead Complex Deals

• Originate, structure, and close high-visibility partnerships with Fortune 500 companies.
• Manage senior executive relationships and represent Instacart in strategic negotiations.
• Set new benchmarks for innovation in grocery, commerce, and consumer tech partnerships.

Execute & Scale Partnerships

• Drive cross-functional execution with Product, Engineering, Marketing, and Legal.
• Establish scalable playbooks and frameworks to launch and grow partnerships efficiently.
• Own partner portfolio performance: set targets, run reviews, manage escalations, and optimize growth levers.

Lead & Inspire

• Build and manage a high-performing team of business development and partnerships professionals.
• Provide strategic guidance, mentorship, and operational oversight to ensure team success.

About You

You’re a bold, entrepreneurial leader who thrives at the intersection of strategy and execution, with a proven track record of building partnerships in uncharted spaces.

Minimum Qualifications

• 12+ years in business development, strategic partnerships, or corporate development in tech, media, or consumer platforms.
• Experience leading complex partnerships with Fortune 500 companies.
• Demonstrated ability to take 0→1 initiatives from concept to scaled impact.
• Proven leadership experience managing and developing teams.
• Strong executive presence and ability to influence at the C-suite level.
• Strategic and analytical thinker with a hands-on execution mindset.

Preferred Qualifications

• Experience at high-growth consumer tech companies.
• Background in telco, entertainment, insurance, or fintech partnerships.
• Curiosity about the future of commerce, food, and consumer technology.
• MBA or advanced degree.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ$252,000—$266,000 USDWA$242,000—$255,500 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$232,000—$245,000 USDAll other states$209,000—$220,500 USD