Engagement Manager

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We’re on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives. Our Commerce Execution Suite is available globally.

Job Description

This is a full-time position, and the hours of work and days are Monday through Friday, 40 hours per
week.

Our globally available Commerce Execution Suite includes the Snooper App in the APAC region, an
award-winning crowdsourcing solution for retail execution that automates in-store data collection, so
our customers are empowered with live data to make better-informed decisions around pricing,
product assortment, and promotional activity.

In this position, you will be responsible for the success of our client’s campaign delivery, ensuring we provide actionable insights to the leaders of the FMCG and Retail industry.

You will be one of our ‘Data & Insights’ masters and will oversee making the Snooper data ‘talk’ to extract great learnings for our clients. You will play a central role in our company, working hand in hand with the growth, community management and tech teams.

Qualifications

As part of your daily duties, you will manage our clients’ campaigns from start to end, including:

• Translating client needs into Snooper ‘missions’ in a way that optimizes the data collection process (speed and accuracy)
• Managing our data validation process and perform data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible to manage a team of data reviewers).
• Managing client interactions to collect input and provide updates along the life of their campaign.
• Building dashboards using SQL queries to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform.
• Performing additional data analyses based on specific business needs to help our clients make the most of their data.
• Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines.
• Contributing to optimizing our operational processes to support the company growth by developing new tools and ways to automate our product.
• Working in close relationship with our product and IT team to build the tools that will support our growth.

Minimum Requirements

• Degree in Business, Marketing, Data Analytics, Economics, or related field (or equivalent experience).
• Strong analytical skills with experience validating and interpreting data.
• Good level of knowledge in Excel formulas.
• Proficiency in SQL and building dashboards.
• Excellent communication and client-facing skills.
• Strong organisational skills with ability to manage multiple projects and deadlines.
• High attention to detail and problem-solving ability.
• Ability to work in a fast-paced, dynamic environment.

Additional Information

EEO STATEMENT 

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.