Facilities Lead

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

London | £60,000 – £70,000 + Benefits | Hear from the team ✨

This role is based in our London office, with a minimum of 3 days a week expected from the office. Note, you should expect semi regular travel to all office locations as part of this role (Cardiff, Barcelona and Dublin).

⭐Our People team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do, and within the People Collective it’s how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high performing, innovative and agile workforce in doing the most impactful work of their careers to date. It’s an ambitious task to scale this culture and ways of working, but it’s a mission we’re committed to. 

We’re looking for a Space (Property/Facilities) Lead to help us scale our strategy and lead the team who manage our global property portfolio. This is a brand new position, expanding our ‘Space & Community’ pillar, overseeing 6 brilliant team members across 4 sites. You’ll report directly to the Head of Culture and Engagement, and work closely with teams across the company to create consistent, safe and delightful office experiences which enhances cultural integration and puts the Monzonaut community at the forefront. If you love the variety of rolling up your sleeves and getting stuck into the details, as well as being future minded and able to scale and iterate at pace, then this role is for you. 

You’ll play a key role by…

• Executing our global property strategy – Supporting with the vision for what a global property strategy at Monzo looks like, including sourcing and launching sites if and when required.
• Collaborating across Monzo – Working with stakeholders such as Legal, Finance, TechOps and the Senior Leadership Team to ensure alignment and consistency with our approach.
• Listening and learning – Gathering feedback and using data to continuously improve and make decisions on what’s working, and what’s not.
• Future-proofing – We want you to set the team up for success by building a scalable function which grows with Monzo. This includes managing team members and thinking about what the future of the function can look like, too. 
• Providing hands on support – Whether it’s building furniture for a new office or booking in visitors when the teams thin on the ground you’ll be expected to roll up your sleeves to understand and deliver our processes, identifying ways to create efficiencies, when required.
• Managing our Scope 1 and 2 environmental commitments – You’ll work closely with our ESG team to ensure we are up to date with our scope 1 & 2 measurements, and compliant with our environmental commitments.
• Managing budgets and Space related costs – You’ll oversee budgets across all sites and will be accountable for ensuring these are being managed effectively.
• Creating engaging materials– adding to and reviewing our current handbook materials to ensure our processes and health and safety provisions are fit for purpose as we scale.

We’d love to hear from you if…

• You have led property teams in a fast-paced, high-growth, and global environment.
• You have ample experience managing and leading a team 
• You’re proactive, full of ideas, and excited about playing a key role in Monzo’s global growth strategy
• You’re used to operating within a data-driven environment to inform decisions and measure impact.
• You thrive in dynamic environments and are comfortable collaborating with stakeholders at all levels, including senior leadership.
• You’re passionate about creating an inclusive, safe and delightful employee environment that sets people up for success.
• You have fluency in MacOS, Slack, Learning Management Systems, GSuite tools and the ability to adapt to learn new systems and processes
• [Nice to have] You have a formal health and safety or facilities management qualification such as IWFM 7, NVQ or NEBOSH Diploma.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£60,000 – £70,000 ➕share options.

This role is based in our London office, with a minimum of 3 days a week expected from the office. Note, you should expect semi regular travel to all office locations as part of this role (Cardiff, Barcelona and Dublin).

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

The application journey has 5 key steps

• Recruiter Call
• Take Home Task
• Role Specific Interview 
• Manager and Leadership Interview 
• Meet the team at our London Office

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to businesshiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage