The Inside Performance Manager serves as the primary point of contact for smaller, non-assigned accounts, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions for smaller accounts that don’t have a dedicated Performance Manager, helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry.
Responsibilities
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- Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities.
- Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals.
- Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.
- Ability to explain complex AI concepts and their benefits to clients in clear, accessible language.
- Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.
- Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.
- Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously.
- Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
- Positive, customer-first attitude with a focus on AI-enabled solutions.
- Ability to learn quickly and adapt to rapidly evolving AI technologies.
- Maintains a positive, customer-first attitude with a focus on solutions.
- Ability to learn quickly and adapt in a fast-paced environment.
- Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences.
- Basic knowledge of AI applications in customer lifecycle management and the automotive industry.
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
Qualifications
- Bachelor’s degree or equivalent experience in a related field (preferred).
- 1-2 years in an account management or call center support role is preferred.
- Proficiency in Google Suite and Microsoft Office Suite.
- Experience in customer service or account support, ideally within a tech or automotive setting.
- 10% travel.
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