Inside Sales Manager

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking an Inside Sales Manager to join our team. In this role, you will oversee a team of Inside Sales representatives and will be responsible for driving the team’s culture, sales, performance goals and activity metrics. Through coaching and development, you will support a world-class team while ensuring Inside Sales continues to grow its market share and penetration within defined territories. The position requires developing and modifying sales strategies to drive performance within the team and department, as well as managing professional growth through hiring, onboarding, coaching, training and periodic reviews. Applicants should have strong supervisory skills and knowledge of Inside Sales functions, systems and best practices. The ideal candidate has a history of exceeding key performance indicators and sales goals within an Inside Sales position. 

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this: 

• Directly managing and developing a team of individual contributors, providing coaching and feedback, inclusive of leveraging different sales strategies to drive sales and performance improvement year over year 
• Enhancing the team’s sales skills through regular coaching cadences (Performance Feedback, Goal Setting Meetings, Monthly Funnel Review) and participation in virtual calls, aiming to meet and exceed sales quota targets 
• Leveraging reporting and metrics to manage results, including funnel management, Salesforce dashboards, Brightmetrics and Chorus, etc. 
• Adhering to operational processes and best practices to drive operational excellence, owning weekly team meetings to inspire, training and equip direct reports in increasing sales performance. 
• Fostering and maintaining relationships (internal/external) with key customers and stakeholders, inclusive of partnerships with Outside Sales, Retail and Professional Development teams 
• Working with team members to build strong relationships with school districts, early childhood centers and community-based organizations 
• Partnering with senior leadership to drive sales through the performance management of assigned team 
• Staying knowledgeable about customer needs at the local, state and national levels based on the market landscape, funding and opportunities to advise on sales strategies inclusive of product offerings 
• Handling administrative tasks such as ADP, timecard management, calendar management, etc. 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• 5+ years of Inside Sales or relevant sales experience with a proven track record of success in a leadership capacity 
• Bachelor’s degree preferred 
• Top-notch verbal and written communication skills 
• Experience with Salesforce a plus 
• Proficiency with Microsoft Office Suite preferred 
• Proven success managing multiple projects at one time and communicating upward, downward and laterally with a high ability to prioritize efficiently
• High level of professionalism, combined with sound judgment, critical-thinking skills and problem-solving abilities 
• Strong work ethic and team-player mentality 
• Able to perform outstanding work from home with the ability to flex availability based on business and customer needs
• Excellent administrative and organizational skills 

Additional Information

And here’s our end of the bargain!

• Salary: $80,000-$100,000 
• Uncapped commission structure
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefit options—choose what you like, ignore the rest
• Generous employee discount on products

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.