Learning & Development Business Partner

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

Remote in the UK | £34,000 – £40,000 depending on experience displayed in your CV and interview + share options + benefits ✨

⭐ Our Team

We believe the best way to learn is by doing – so 75% of our training is independent learning. That happens through our Learning Management System (LMS), where COps explore our products, tools, and systems through videos, infographics, mock-ups, and prototypes.

Then, through workshops, they bring that learning to life – sharing ideas, asking questions, and putting theory into practice.

As an L&D Business Partner, you sit at the heart of this ecosystem. You’re the crucial link between the operational world and the learning team – making sure our training is always relevant, timely, and effective. You’ll immerse yourself in the business to understand what’s needed and translate those insights into clear, actionable learning strategies. From there, you’ll work closely with our design and facilitation teams to bring those strategies to life.

You’ll play a key role by…

• Building exceptional partnerships and stakeholder relationships within the operation, understanding their needs and challenges deeply.
• Becoming the subject matter expert (SME) within your designated operational area, staying closely attuned to all changes that may impact learning criteria.
• Partnering with key stakeholders to define success metrics for learning interventions and track their effectiveness over time.
• Gathering insights from learners, facilitators, and operational leads to inform continuous improvement of learning materials and experiences.
• Converting required skills and knowledge for roles into impactful curriculums and clear learning outcomes, ensuring they are clean and easily translatable for our designers.
• Partnering effectively with the design team to ensure the conversion of curriculums into engaging text copy and learning experiences is seamless and effective.
• Supporting facilitators with SME questions that arise from live training sessions, adhering to strong Service Level Agreements (SLAs).
• Playing a key role in ensuring the learning experiences in your area are up to date, consistent, and aligned with our learning standards.
• Be the key point of contact within the learning team for your subject area. If you don’t have the answer, you’ll know exactly where to source it.
• Spend time embedded in operational areas, immersing yourself in their challenges and opportunities to proactively curate solutions to problems before they arise.
• Maintain strong relationships with both our Facilitators and Designers, fostering a collaborative and supportive learning environment.

We’d love to hear from you if…

• You possess exceptional relationship-building and stakeholder management skills, with a proven ability to influence and collaborate across teams.
• You are highly analytical and strategic, capable of identifying business needs and translating them into clear, effective learning objectives.
• You are ready to become an SME (subject matter expert) within a specific banking area and flexible to evolving that knowledge/specialism as the business evolves. 
• You’re a proactive problem-solver, always looking for opportunities to improve performance through learning interventions.
• You’re comfortable working with Learning Management Systems and enjoys working with others to make sure content is well-structured and learner-friendly.
• You have a strong understanding of operational environments and the nuances of various roles.
• You’re an excellent communicator, able to articulate complex ideas clearly and concisely to diverse audiences.
• You care deeply about the impact that effective training can have on both individual performance and overall business outcomes.
• You understand the importance of accuracy and compliance in training content and works with stakeholders to ensure learning supports risk reduction.

What’s in it for you

£34,000 – £40,000 ➕ share options.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

This role is remote based in the UK
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

The application journey has 4 key steps

• Application questions
• Phone screening with Recruiter
• 30 minutes Hiring Manager Interview
• 1h role specific and values based Interview 

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to jessicakemp@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. 

Due to the forecasted popularity of this role, when we have enough applicants we will close this job advert down. Wishing you the best of luck.

#LI-REMOTE #LI-JK

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage