Learning and Development Designer, 12 Month Fixed Term Contract

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

UK Remote | £30,000-£35,000 dependent on experience + Benefits | Hear from the team ✨ An initial 12 month fixed term contract (with possibility of converting to perm).

⭐ Our Team:
We’ve found that the best way to learn is to do so in an environment which is as close to the actual job as possible. That’s why our training is 75% independent learning. This independent learning happens in a Learning Management System, where COps discover our app, products, and internal tools through videos, infographics, realistic mock-ups and prototypes. 

COps then begin to embed what they’ve learned from our LMS through workshops. These workshops are supportive environments to encourage group discussions and planned activities. 

Your role is to design and build the learning experiences that COps spend 75% of their training time using.

People may choose to work here because they love the design, simplicity, functionality and ‘magic moments’ that we have in our app, and they should see the same ethos reflected in our training. 

You’ll use our Instructional Design Standards and the best design apps to build the kind of experiences that prepare COps for their role while meeting their demands for consistent brand design, functionality and learner experience.

You’ll play a key role by…

• Using curriculums and learning outcomes created by our Business Partners, you’ll build effective and engaging learning experiences. You’ll do this by creating the text copy, media assets and knowledge checks/assessments that form our training programmes. 
• Developing your writing skills, learning to create engaging and accessible text copy which acts as the foundations for our independent learning courses. 
• Curating our Learning Management System with a risk mindset by replacing and archiving any outdated training and maintaining a platform where ‘live’ training courses are accurate.
• Designing training with accessibility, inclusion and relevance in mind. Every element of your training will be able to be used by all of our learners, including those at our global sites. 
• Developing your skills in our software platforms and technologies. You’ll share what you’ve learned and discovered with other training designers to build a community of practice.
• Contributing to discussions on our Learning/Performance strategy by providing insights and spotting opportunities/trends within training design, such as developments in AI, software capabilities or new tools that we could be using.

We’d love to hear from you if…

• You have a strong ‘learning experience’ mindset, and understand how to design. Functionality and accessibility should work together to create relevant and engaging learning experiences. 
• You understand relationship management. You’ll be working with lots of stakeholders, including the Business Partners who created the curriculums/learning outcomes, the Ops leads who want to drive performance, and the COps who will be using your training. 
• You are motivated to learn and develop your skills. There are so many skills that a Training Designer will need. Writing, relationship management, project management, user/learning experience curating, risk management, design and media, software and using AI etc. 
• You are proactive in maintaining, updating, verifying/reviewing and archiving the courses and programmes in our Learning Management System. 
• You have an understanding of Instructional Design Principles and adult learning theory.
• You care deeply about the impact that good training can have on both the learner and business.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£30,000-£35,000 dependent on experience ➕share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application questions 
• Recruiter call 
• Interview & Task

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage