Manager, Outside Account Management

About the Team

The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. 

About the Role

As a Manager, Outside Account Management, you will own the performance, development, and execution of a regional team of Strategic Partner Managers responsible for growing and retaining DoorDash’s most important local merchant relationships. You will play a central role in shaping how we partner with merchants in your region — driving sustainable growth, improving merchant satisfaction, and ensuring our teams execute consistently against regional and company-wide priorities.

In this role, you will balance people leadership with strategic problem-solving. You will coach and develop high-performing account managers, establish strong operating rhythms, and partner cross-functionally to unlock new growth opportunities for merchants and the DoorDash marketplace. As a member of the Local Team, you will help build DoorDash’s competitive advantage by winning and growing the best merchants in each city while maintaining a high bar for execution and relationship quality.

You will work closely with regional and central partners across Merchant Operations, Product, Marketing, Analytics, and Sales to translate strategy into action, bring new products to market, and continuously improve the merchant experience. This role reports to a Senior Manager within the regional Outside Account Management organization.

This role requires traveling within your region (~2-4 times per quarter) to support your team and merchant partners, with additional time working remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You’re excited about this opportunity because you will…

• Lead & Develop: Manage, coach, and develop a team of Strategic Partner Managers to grow and deepen relationships with priority local merchant partners across the region.
• Drive Cross-Functional Impact: Partner closely with Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales to improve the end-to-end merchant experience and deliver against regional revenue and growth targets.
• Set Regional Strategy: Collaborate with Merchant Operations to define and execute a “winning with the merchant” operating strategy tailored to your region.
• Grow the Business: Act as the regional point of contact for new product launches and investments, identifying opportunities to expand adoption of offerings such as Drive and DoorDash for Business.
• Analyze & Forecast: Build and leverage models to assess the economic and strategic impact of merchant acquisition, engagement, and retention initiatives. Forecast performance and evaluate progress against OKRs for your book of business.
• Test & Learn: Use data and merchant feedback to inform experimentation across initiatives including in-store marketing, commissary kitchens, and new product launches.

We’re excited about you because you have…

• 5+ years of experience in account management, sales, business development, or a related field, ideally within a high-growth or customer-facing environment
• 1+ years of experience managing, coaching, and developing account managers or similar client-facing roles, with a demonstrated ability to drive performance through people
• Strong experience leading teams in an outside or field-based model, including supporting travel and in-market execution
• Proven ability to build and maintain senior-level merchant relationships and navigate complex, multi-stakeholder accounts
• Demonstrated success partnering cross-functionally to deliver outcomes across revenue growth, merchant satisfaction, and operational execution
• Comfort using data and insights to set goals, prioritize initiatives, and assess performance at both the individual and regional level
• Willingness and ability to travel within the region as needed to support team development, merchant engagement, and regional business priorities (approximately 2-4 times per quarter)
• Experience in the restaurant industry, SMB sales, or fast-paced technology environments strongly preferred

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.