Operations & Commercial Director, Core Banking

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

London, UK | £130,000 – £165,000 + share options | Hear from the team ✨

⭐ Our Core Banking team

We’re looking to hire an Operations and Commercial Director to join our Core Banking collective. Core Banking is responsible for how our 12 million personal customers experience Monzo every day with their accounts: think current account, joint account and U16s. This includes creating compelling value propositions for different audiences , the day-to-day money management experience (including features like Trends, Salary Sorter, Bills Pots, and more) and other value propositions like Cash back Rewards. The collective is also responsible for our Subscriptions products, which are paid upgrades that unlock extra benefits and functionality. 

You’ll play a key role by…

We’re looking for an experienced, commercially-minded operator to help us gear up for our next phase of growth (from 12 million to 20+ million customers). This is a high-impact leadership role where you’ll have significant ownership and the opportunity to drive real change. 

• Owning the planning process for Core Banking: You’ll be the driving force behind our business planning, collective goals. You’ll lead our half yearly planning, including budget and headcount , and goal setting cycles. 
• Tracking our performance: You’ll constantly monitor the effectiveness of our initiatives, working with our finance and data partners (reviewing product and commercial data and analyses) to help us adapt our strategies and ensure we’re always on the right track.
• Operationalising our strategy and priorities: Partnering closely and joining dots with operations, fincrime/fraud, marketing, risk and compliance, and product teams that we have strong interdependencies with (e.g. payments) across Core Banking and wider Monzo
• Ensuring rigorous commercial processes / outcomes: You’ll work with the GM and the leaders in the collective to ensure we have a robust commercial strategy and processes that support the right commercial outcomes. 
• Governance and risk management: Working with our first line partners to ensure they enable our product squads while they evaluate and manage our risks and controls, ensuring we have the right processes across the Collective to help us scale safely for Monzo and our customers. 
• Lead a team of product operations specialists: A small but mighty team that you’ll have the opportunity to grow

We’d love to hear from you if…

• You have a flexible strategic mind: capable of thinking of the bigger picture – where we want to go and quickly breaking into its pieces of ‘what it means’ – what needs to happen to operationalise it, and act on it fast
• You have an exceptional ability to connect the dots across different parts of the business and foster collaboration
• You have very strong operational experience in a scaling consumer business, in terms of P&L, team size and complexity with significant impact (i.e. over a few years)
• You have experience leading and scaling teams
• You have excellent attention to detail and can drive multiple processes in parallel while keeping high quality standards
• You’re data-orientated and risk focused: you’re able to use data to make decisions, and always keep in mind the risks involved in your work and how to mitigate them
• You’re a great communicator: you can adjust your messaging for different audiences (Product, Operations, Senior Leaders etc.)
• You possess strong commercial acumen and data literacy with a proven track record of analysing commercial trends and insights to inform business decisions
• You demonstrate a strong sense of ownership and a proactive, hustle mindset to get things done
• You can balance conflicting priorities when making decisions: you’ll need to consider the needs/capacity of many stakeholders

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply – even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£130,000 – £165,000 ➕ share options.

✈️ We’ll help you relocate to the UK

✅ We can sponsor your visa

This role is based in our London office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

The application journey has 4 key steps 

• 30 min call with the Recruiter
• 60 min call with the Hiring Manager
• 2 hours of technical and leadership principles interviews
• Final Exec Call 

This process should take around 4-6 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage