Operations Manager, Financial Crime, AML

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

UK Remote | £47,600 – £60,200 + Benefits + Stock Options
⭐Our Financial Crime Team

Our Mission in Financial Crime team is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Operations Managers are crucial to the success of this mission. 

Each Operations Manager leads a large team of around 72 investigators and directly manages 6 Team Managers. They are responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and our customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering.

This role requires strong leadership skills and a solid understanding of the Financial Crime landscape in the UK. 

You’ll play a key role by…

• Monitoring the day-to-day performance and service position of the AML pillar and addressing identified challenges.
• Ensuring the operational teams are equipped with effective training and guidance and support to deliver on their role.
• Supporting the Senior Manager (Cara Stewart) in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously.
• Managing and supporting managers on a wide range of employee relation cases from investigation, disciplinaries and appeals.
• Building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values. 
• Supporting the personal and professional development of their direct reports. 
• Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
• Working closely with counterparts to deliver on service, hiring and capacity planning to ensure we have the right people to achieve on our service level agreements. 
• Working closely and collaboratively with the control owner(s) who are responsible for the fincrime controls that drive operational demand, including relevant product squads.

We’d love to hear from you if…

• You have excellent English written & verbal communication skills.
• You have experience in leading large operational teams to success.
• You have a Values driven approach in line with Monzo’s core values.
• Your experienced at analysing management information and building effective response plans along with associated change initiatives.
• Your experienced at working with multiple disciplines from risk, product, workforce management, hiring and training.
• You’ve previously built a motivated team through engagement, development and growth.
• You have recent exposure to current and emerging financial crime trends.
• You have excellent management skills, with a track record of leading and developing leaders. 

It would also be great if you had:

• An ICA International Advanced Certificate in Anti Money Laundering, or equivalent/superior industry qualifications.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£47,600 – £60,200 ➕ share options.

We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

This role is fully remote based role or can be based from our Cardiff Office.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The application journey has 5 key steps

• CV Submission/Application Questions
• Recruiter Call
• Leadership Interview
• Technical and Role Specific Interview
• Final follow up call with Cara

Applications close 12th November at 5pm.

#LI-DR

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage