Product Enablement Coach – Product Center of Excellence

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders — internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: As part of the Product Center of Excellence, the Product Enablement Coach is responsible for developing and delivering training, coaching, and resources that elevate the capabilities of Product Managers and Product Owners. This role ensures that product teams are equipped with the knowledge, skills, and support needed to succeed as we go through a transformation to become a product-led organization. The role requires a high level of independence and initiative, with authority to design and deliver enablement programs, manage knowledge assets, and support tool adoption. Success depends on strong collaboration with Product Operations and other cross-functional teams, as well as the ability to influence without direct authority through coaching and facilitation. While the role has no direct reports or budget ownership, it has significant impact on product team effectiveness and organizational alignment. Indirect influence is exercised through peer learning forums and enablement initiatives.

JOB ROLES AND RESPONSIBILITIES:

1. Training and Development: Develop and deliver training programs on newly established best practices in product management, product ownership and the use of supporting tools Design and deliver onboarding programs for new Product Managers and Product Owners

2. Knowledge Management: Create and maintain product playbooks, checklists, templates, and best practice guides.

3. Community Building: Create and facilitate communities of practice, workshops, training sessions, and peer learning forums.

4. Tooling: administration support and training in the use of new tools that support Product Owners and Product Managers in collaboration with the Product Operations Manager.

5. Continuous Improvement: Gather feedback from product teams to continuously improve enablement offerings.

6. Collaborate, coordinate, and communicate across disciplines and departments.

7. Ensure compliance with HIPAA regulations and requirements.

8. Demonstrate Company’s Core Competencies and values held within.

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum of 5 years experience in product management, product ownership, product operations, or related roles.

* Proven ability to coach, mentor, and influence without direct authority. Prior experience in enablement or learning & development is highly desirable.

* Experience with being a Super User or administrator of tools like Jira, Jira Align, Jira Product Discovery, Aha!, and Confluence, or similar.

* Strong understanding product lifecycle and agile methodologies.

* Passion for developing others and fostering a culture of continuous learning.

* Ability to work independently and collaboratively in a remote, cross-functional environment.

* Excellent communication, facilitation, and stakeholder management skills.

* Minimum Bachelor’s Degree OR 8 years direct experience.

The salary range for this position is $120K to $135K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off — accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits — for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted. #LI – VG1