Product Manager – AI Customer Experience

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• 4–6 years of progressive experience in product management, business analysis, or technology delivery
• Experience in AI, SaaS, or digital platforms preferred
• Experience in customer engagement, solution design, or technology delivery
• 1–2 years in a leadership or team coordination capacity preferred (informal leadership acceptable)
• Strong collaboration skills with the ability to work effectively across cross-functional teams
• Understanding of AI technologies and their business applications
• Ability to translate complex technical concepts into clear business requirements
• Familiarity with Agile development practices
• Strong analytical skills with experience using data to inform product decisions
• Up to 10% of the time Domestic and International Travel

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $93,600 to $117,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

#LI-RTE

#LI-Remote

Qualifications

Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview
The Product Mgr for Atom AI supports the development and execution of product roadmaps for our AI-powered solutions. This role partners closely with engineering, design, data science, and other stakeholders to deliver valuable, high-quality products that meet customer needs and advance our AI strategy. The Product Manager balances customer requirements, market trends, and business objectives to prioritize and guide product delivery.
Job Responsibilities:

• Contributes to and maintains product roadmaps, ensuring alignment with business strategy and customer needs.
• Collaborates with engineering, design, and data science to define product requirements and user stories.
• Supports market research, customer interviews, and competitive analysis to inform product decisions.
• Partners with marketing and sales to support product positioning, launches, and adoption initiatives.
• Monitors product performance metrics and recommend enhancements.
• Participates in backlog refinement and sprint planning to ensure high-quality, on-time delivery.