Product Owner – Customer Self-Service Portals

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders — internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: The Product Owner is a detail-oriented and customer-focused leader responsible for defining feature requirements, prioritizing the product backlog, creating and communicating the roadmap for agile teams, and ensuring the development team delivers high-quality features that align with business goals and customer needs. We are seeking a customer-centric Agile Product Owner to lead the development and enhancement of external self-service portals used by our clients. This role will be responsible for defining and prioritizing product features that empower customers to manage their accounts, access support, and perform key actions independently. The ideal candidate will collaborate closely with stakeholders to deliver intuitive, scalable, and secure portal experiences that drive customer satisfaction and operational efficiency.

JOB ROLES AND RESPONSIBILITIES:

1. Create and articulate the vision and Roadmap for agile teams, garnering consensus across Operations, Technology and Product Management.

2. Collaborate with stakeholders to gather requirements and translate them into actionable features.

3. Serve as the voice of the customer to the technology delivery team, ensuring the product delivers a great user experience.

4. Define and maintain a well-prioritized, groomed product backlog based on business value, customer feedback, and alignment with business goals.

5. Work closely with development teams to ensure understanding of requirements and timely delivery of features.

6. Continuously refine and adjust the backlog based on feedback, data, and changing priorities.

7. Analyze product performance and user feedback to inform future development.

More details:

8. Working with other product owners to resolve dependencies and negotiate, coordinate, and align priorities to complete a feature

9. Work with the Technical Lead/Architect to understand technical work and ensure the roadmap and backlog is planned with technical concerns in mind

10. Work with Product Managers, Agile Program Manager’s (aka Release Train Engineers) and Domain Architects to create a prioritized Product/Program Backlog for all development work related to the Product.

11. Work with Business Analysts and Agile Scrum Teams to break down big Features into User Stories on the Team backlog for the Agile team to design, build, test and deliver.

12. Act as the content authority to make sure the Agile Team delivers the right solution at the right time.

13. Attend and actively participate in Program level Agile Events such as PI Planning, to ensure timely and high-quality product delivery.

14. Support training development for end users and staff members.

15. Ensure compliance with HIPAA regulations and requirements.

16. Demonstrate commitment to the Company’s core values.

17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on initiatives that may not be clearly defined and are large in scope. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decisions and taking action. Scope of Product Owner’s responsibility will be defined to a specific product or feature area, and will product vision will be defined in alignment with senior leadership’s product strategy.

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum Bachelor’s Degree, or HS Diploma and 4 years of related experience. Graduate degree a plus.

* 3+ years of agile Associate Product Owner experience or 7 years’ experience in analysis and design on software development initiatives in analyst role (preferably within a Scrum Agile team)

* Deep understanding of Agile Scrum, Lean, Kanban or SAFe methodologies, PI Planning, and product development lifecycle. Experience in customer journey mapping, requirements gathering, and management practices such as BDD

* Proficiency with tools such as Jira, Confluence, Aha!, or similar

* Strong analytical, problem-solving, and decision-making skills, with a proactive approach to identifying and solving challenges

* Excellent communication and stakeholder management abilities, including the ability to present ideas clearly and respond to inquiries effectively.

* Experience developing Product vision and Roadmaps and communicating these to a wide range of stakeholders

* Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial

* Product Owner certification preferred. International Institute of Business Analysis (IIBA) certifications, AAC, CBAP or CCBA preferred

* Knowledge of modelling tools such as Miro, Visio, Lucidcharts, Draw.io preferred

* Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment.

* Experience with distributed (offshore and remote) teams

* Proven ability to coordinate and collaborate across multiple teams or departments.

* Skilled in building positive working relationships across various levels and functions.

* Effective at fostering trust and rapport with both internal and external stakeholders.

* Dedicated to delivering high-quality service and ensuring timely resolution of issues.

* Strategic thinker who understands broader business goals and takes initiative to drive value.

The salary range for this position is $110K to $130K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off — accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits — for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.