Regulatory Customer Service Adviser

Remote UK | £24,750 – £29,625 depending on experience and interview performance – Benefits | Hear from the team ✨

This is for both permanent and fixed term contract positions (length still TBC)

There is no set closing date for applications, we will only close when we receive a sufficient amount. 

⭐ Our Regulatory Team: 

The Regulatory Team is a strong, close-knit team who are responsible for writing, reviewing and sending DSARs to our customers, and making sure our customers have their bank statements when they close their account (CMA). They’re also responsible for looking after every aspect of regulatory processes, like Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.

What your week might look like:

• Extracting data from our internal systems. You’ll use this data to complete the request in line with ICO requirements. 
• Processing requests from closed account holders for bank statements in line with CMA’s requirements. 
• Working through Right to Erasure requests where customers have requested data we hold to be deleted. 
• Working across multiple systems including G-Suite to support our customers and the business.
• Triaging, tagging, responding to and resolving e-mail queries relating to data. 
• Helping customers troubleshoot issues relating to their requests.
• Taking escalations from other COps across the business around regulatory processes.
• Speaking to customers/third parties (solicitors, law firms, etc) about their requests over the phone, via e-mail and through our in-app chat. 
• Making sure processes are correctly followed when it comes to regulatory compliance.
• Improving our processes with great feedback.

We’d love to hear from you if…

• You’re experienced in working in a regulatory environment in a bank.
• You have an incredible eye for detail
• You have excellent written & verbal communication skills
• You’re super clued up on regulatory processes (you know what DSAR and CMA stands for and what they mean to a regulated bank)
• You’re able to meticulously go through long processes whilst keeping yourself motivated
• You’re comfortable making calls to customers. 
• You’re enthusiastic about helping our customers when it comes to their data rights and learning more about data rights yourself
• You work well independently & you can be collaborative in a wider team
• You work well to tight deadlines
• You live Monzo’s core values every day

What’s in it for you

£24,750 – £29,625 ➕ share options.

We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

The application journey has 2 key steps

1) Application

2) 1 hour interview with a couple of team managers from our Regs team

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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