We are looking for a Partner Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Partner Success and sales teams to maintain and grow our account base. The Renewal Manager will proactively lead the management of a large portfolio enterprise client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
About your Skills
- Negotiation and Relationship Management: The ability to negotiate complex deals while maintaining strong relationships with large enterprise clients is crucial. This includes directly negotiating terms with client procurement teams and ensuring client satisfaction.
- Collaboration and Teamwork: Strong collaboration skills are needed to work effectively with Customer Success Managers, Account Executives, and other teams like Finance and Legal. The role requires strategizing with these teams to ensure successful renewals and upsells.
- Time Management and Attention to Detail: The ability to manage time effectively and pay close attention to detail is essential, especially when handling a portfolio of 70+ large enterprise client renewals and preparing accurate proposals and contracts.
- Adaptability and Process Improvement: The role requires the ability to adapt quickly in a fast-paced, start-up environment, with an interest in building sustainable processes. This skill is important for ensuring the renewal process is efficient and scalable.
What you’ll be doing:
- Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
- Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
- Strategize with the Partner Success Managers and Account Executives on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
- Prepare proposals, including renewal rate calculations, and contract preparation
- Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
- Respond to questions from Partner Success Managers, Account Executives and UB leadership on any aspect of the renewal
What you’ll have:
- Fluent business level Japanese and English
- 3-4 years of B2B SaaS renewals experience working with large, enterprise-level accounts
- Ability to negotiate terms for complex deals while maintaining great client relationships
- Superior time management skills; excellent attention to detail
- Solid experience managing clients with Salesforce.com
- Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
- We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
- Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
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