Senior Customer Experience Manager (West)

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. 

Summary: 

The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world’s largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security. 

Location:

Candidates must be located in the Western United States.

What You’ll Do: 

Strategic Project Ownership:  

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. 
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices. 

Customer Engagement and Advocacy for Cloud Security:  

• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. 
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. 
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time. 
• Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met. 

Program Transformation: 

• Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices. 
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer. 

Strategic Opportunity Identification and Value Enumeration:  

• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives. 
• Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value. 

Day-to-Day Operations – Ensuring Cloud Security Best Practices: 

• Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. 
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer’s organization with a strong emphasis on cloud security awareness. 
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring 

• 6+ years of experience as a CSM, AE, PM or other customer facing strategic role.
• Proven track record of working with Fortune 100 customers with cloud-based technology. 
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. 
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz’s offerings and pricing with agility. 

Benefits 

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. 

Health & Welfare Benefits 

• Medical, dental and vision insurance 
• Home Office Setup reimbursement 
• Flexible Spending Accounts 
• Monthly Connectivity reimbursement 
• Employee Assistance Program (EAP) 

Financial Benefits 

• Short- and Long-term Disability Insurance 
• Life & Accident Insurance 
• 401(k) Retirement Savings Plan (with employer match) 

Time Off 

• Flexible paid time off + 11 paid holidays 
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave 

Compensation 

Starting compensation will be determined based on various factors, including but not limited to, the candidate’s job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. 

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. 

The annual base salary range for this full-time position is listed below. 

US Base Pay Range$132,000—$146,400 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

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