Senior DevOps Engineer – Platform Operations

Job Description

At Zendesk, we genuinely believe that to build a phenomenal product, you need great people. We value teamwork and take an agile approach to our development processes. We value our employees highly, offer a competitive benefits package, and ensure meaningful opportunities for professional growth in a diverse and inclusive environment.

Zendesk believes in the importance of a healthy work-life balance. We offer ample flexibility, full parental leave, and a sick day when a child is sick.

You’ll be joining the Platform Operations EMEA team, whose main responsibility is supporting the reliability of Zendesk services in our region, including taking part in an on-call rotation. We’re distributed across Poland, Denmark and Italy.

What you get to do every day

• Ship code to production and improve the experience of millions of Zendesk users.
• Use an outstanding modern technology stack: AWS, Kubernetes, Istio, Terraform, Golang, etc
• Work collaboratively with a niche team of expert engineers.
• Use DevOps and SRE reliability practices: we build it, we run it!

What you bring to the role

Basic Qualifications

• Consistent track record (more than 5 years) as a production/operations/SRE engineer working on high-traffic, customer-facing distributed systems, or in a similar engineering role.
• Deep understanding of network protocols such as DNS, HTTP, TLS/SSL and load balancing.
• Experience in support of distributed systems, with Linux internals and administration knowledge.
• Knowledge of caching solutions, CDN (Cloudflare, Akamai, CloudFront, Fastly, etc.)
• 2+ years using Python/Golang or a similar programming language to automate operational tasks, crafting operational reports, reducing team toil etc
• Interpersonal skills: you practice active listening.

Preferred Qualifications

• Experience working with container-based architectures: Docker, Kubernetes.
• Have a passion for identifying problems and fixing them. You run towards the fires!
• Have previous success working remotely. You are effective when working autonomously and collaborating asynchronously.
• A mature and pragmatic approach when choosing technologies.
• Strong writing skills. You understand the need to document first in a remote, async work environment.
• Experience, or willingness to learn, writing code in Golang.

Tech stack

• AWS, Elasticsearch, Istio, Envoy, Cloudflare
• IaC: CloudFormation, Terraform
• K8s, Docker
• Golang, Ruby, Python
• Spinnaker, Github, Datadog

#LI-JJ2

The Poland annualized base salary range for this position is zł235,000.00-zł353,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.