Senior Research Operations Specialist

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Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

About the Role:

At Auth0 by Okta, we’re on a mission to build trusted identity experiences for developers, businesses, and end users. Our research team plays a critical role in uncovering the insights that help us build secure, scalable, and user-centered products, and we’re looking for a Senior Research Operations Specialist to help us scale our impact.

In this role, you’ll be responsible for optimizing our research infrastructure, managing participant operations, and improving the way insights are shared and activated across the company. You’ll collaborate closely with researchers, designers, PMs, and cross-functional partners to ensure research is delivered efficiently and effectively ensuring that the insights we uncover are accessible, actionable, and reusable. This is an exciting opportunity to join a growing research function and have real ownership to help shape how research operations evolve at scale.

You’ll report to the UX Research Manager and be a key part of building the systems, processes, and partnerships that make high-quality research possible across the organization.

Key Responsibilities:

1. Tooling & Insight Accessibility

• Maintain and optimize research tools and processes (e.g., Dovetail, Confluence, Jira, Heap, GreatQuestions), ensuring insights are organized, searchable, and adopted across teams.
• Organize and uphold folder structures, tagging conventions, and naming systems to make insights easy to find and reuse.
• Support ingestion of self-service research and ensure consistent documentation practices.
• Help optimize insight-sharing channels to increase visibility of research across the org.
• Coordinate tooling access and provisioning with Legal, IT, and Security teams.
• Support enablement programs to help stakeholders access insights in Dovetail and Heap.

1. Participant Management & Recruitment

• Manage and grow the research participant panel, including recruitment logistics, incentive tracking, and ongoing data hygiene.
• Help maintain and evolve the Auth0 Research Program to support continuous, proactive research engagement.

Coordinate participant outreach and scheduling in partnership with researchers and cross-functional stakeholders.

1. Operational Efficiency & Process Support

• Support optimizing research intake triage, prioritization, and tracking via Jira or similar tools.
• Identify operational bottlenecks and collaborate on improvements to workflow efficiency.

Document processes and best practices to enable scalable, repeatable research execution across research and cross-functional teams.

1. Cross-Functional Collaboration & Insight Coordination

• Partner with Research, Design, Product, Marketing, and other insights functions to reduce duplicative research and increase insight reuse.
• Help identify and connect insights from other teams (e.g., support, PMM) into the centralized research repository.

Act as a point of contact for teams needing access to research tools or findings.

1. Insights Activation & Reporting

• Support and optimize rituals that drive insight activation, such as research readouts and synthesis sharing.
• Track operational and engagement metrics (e.g., repository usage, panel participation, research velocity).
• Assist in reporting impact to senior stakeholders and surfacing areas for continued improvement.

Required Experience & Skills:

• 3–5 years of experience in research operations, UX/research support, or program coordination.
• Strong experience with managing research and adjacent tooling (e.g., Dovetail, Confluence, Jira, GreatQuestions, Qualtrics, Heap etc.).
• Proven ability to manage logistics, intake workflows, and cross-functional requests.
• Excellent communication and project coordination skills.
• Comfortable working with minimal supervision in a fast-paced environment.
• Experience driving process efficiency, scaling systems, and standing up repeatable programs.
• Strong stakeholder management and cross-functional collaboration capabilities.
• Ability to operate autonomously in ambiguous, evolving environments to ensure research continues to scale.

Preferred Experience:

• Experience supporting research in SaaS, developer tools, or security-focused products
• Familiarity with participant panels, compliance workflows, or incentive tools
• Exposure to metrics reporting and research impact measurement

**Must attend in person onboarding in Toronto the first week.

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:$106,000—$160,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
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