Senior Solution Consultant

Location: USA

Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

As a Senior Solution Consultant, you will play a pivotal, high-impact role supporting our largest and most strategic accounts, as well as new business initiatives across North America. This role is a hybrid of a Solution Consultant and a Sales Engineer, blending deep architectural design expertise with strategic sales support within the technology sector. The single most important outcome you will be responsible for is driving technical alignment and solution design to directly contribute to achieving the NA revenue target. Reporting to the Director, Solutions Consulting NA, this role sits within the North American Solutions Consulting organization.

You Will: Key Responsibilities & Impact

This section details the primary day-to-day responsibilities and, crucially, the tangible impact the person in this role is expected to have.

Strategic Consulting & Thought Leadership

• Provide Strategic Consulting: Act as a subject matter expert and thought leader to transform current and prospective customers. Deliver strategic workshops, develop technical roadmaps, and present readbacks that address key business outcomes and platform ROI.
• Support Partner Sales: Collaborate closely with LivePerson partners to drive joint sales efforts, ensuring architectural alignment with LivePerson’s solutions, and taking ownership of the technical partner relationship.
• Competitive Intelligence: Understand, research, and relay comprehensive information about competitors and the market landscape, adhering strictly to ethical guidelines.
  

Technical Architecture & Solution Design

• Architect and Deliver Demonstrations: Build and deliver highly sophisticated, customized demos around LivePerson’s core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner closely with Sales Executives to strategize on winning opportunities, architecting new and custom solutions that showcase seamless product integration into complex customer infrastructures.
• Proposal Development: Collaborate on and lead technical responses to RFPs, RFIs, RFTs, and other technical documentation required to secure large enterprise deals.

Educational Support & Team Enablement

• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations, acting as a critical feedback loop.
• Educational Support: Train Sales and Delivery teams on solutions, platform updates, and best practices, and support customer conferences as a demo runner or speaker.
• Mentorship: Occasionally mentor and coach new team members in Solution Consulting on best practices, technical skills, and client engagement.

You Have: Required Skills & Qualifications

Professional Experience & Education

• 5+ years of professional experience in Solution Consulting/Pre-Sales Engineering with a demonstrable track record in winning large enterprise deals.
• Experience: Product Management experience is a significant plus.
• Education: A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued.

Technical Expertise

• Industry Knowledge: Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred.
• Core Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, and strong understanding of API concepts (REST/SOAP).
• Architectural Design: Proficiency in UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus).

Attributes & Mindset

• Communication Skills: Exceptional public speaking and written communication abilities, capable of presenting complex technical solutions to executive stakeholders.
• Technical Aptitude: Strong general technology skills, familiarity with OS, office suites, video/photo editing software, and a passion for staying current with the latest tech developments.
• Collaboration: Proven ability to work closely and effectively with cross-functional teams, including Sales, Product, and Professional Services.

The salary range for this role will be between $118,000 to $170,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

Health & Wellbeing

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

Financial Security & Growth

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson’s success and growth.
• Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

‍‍‍ Time Away & Family Support

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com