Senior Technical Program Manager, Operations, Teleop and Remote Ops

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

This role will be focused on overseeing the planning, execution, and optimization of complex technical projects related to the company’s operations/expansion, teleop, and remote operations efforts. The Technical Program Manager (TPM) will help coordinate efforts across product, programs, operations, hardware, and software teams to ensure smooth deployment of features, upgrades, and vendors. The TPM will need to deeply understand software and robotic technical systems and processes to identify potential roadblocks and drive continuous improvement initiatives. The role will also help develop and implement processes to help the organization streamline and advance initiatives to help cross functional projects.

Responsibilities

• Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various operations and expansion projects including local network upgrades, pilot workstations, new vendor bring up, expansion to new cities/countries, User and remote operator interfaces, and teleoperation expansions.

• Lead and coordinate efforts across engineering teams, product managers, operations teams, policy, and business stakeholders

• Gather requirements, align priorities, and communicate project status updates effectively to non technical leaders.

• Develop and implement processes that streamline workflows and improve efficiency.

• Analyze and update existing processes and identify areas for optimization and improvement.

• Coordinate broad communication efforts to keep all teams informed and aligned.

• Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.

• Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.

Qualifications

• BS degree in computer science, engineering or equivalent job experience

• 5+ years of experience in engineering program management or technical program management

• 5+ years experience with software, hardware, or autonomous systems

• Experience successfully articulating technical concepts to both technical and non-technical partners

• Strong technical knowledge of autonomous systems: including testing, bring up, integration, and deployment

• Strong track record of managing complex cross-functional projects and shipping product features in a production environment

• Experience building strong working relationships with senior leaders and engineers across functions and departments

• An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience

What Makes You Stand Out

• MS degree in computer science, engineering

• Experience with products that include policy or regulatory aspects

• Experience with robotics products, especially ones running in public spaces

Additional Information

• Travel up to 5% of the time for team meetings in various locations across the US

* Please note: The base salary range listed in this job description reflects compensation for candidates based in the United States. While we prefer candidates located in the US, we are also open to qualified talent working remotely across Canada. Base salary range (Canada – all locations): $130k – $165k