AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
The Service Delivery Manager – Connectivity reports to the Director of Infrastructure and is a key component to the success of AFC Industries. This position is responsible for overseeing a team of Network Engineers, managing day-to-day operations, ensuring efficient troubleshooting and resolution of the networking infrastructure, providing training, assigning workloads, tracking performance metrics, and acting as a point of contact for networking projects and issues within the organization.
Key Responsibilities:
- Service Management & Delivery
- Oversee end-to-end delivery of connectivity services across the enterprise.
- Ensure SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and KPIs are met.
- Act as the primary point of contact for all connectivity-related service issues.
- Vendor & Carrier Management
- Manage relationships with ISPs, telecom providers, and network vendors.
- Handle vendor contracts, performance reviews, and escalations.
- Ensure vendors adhere to service commitments and compliance requirements.
- Incident & Problem Management
- Lead resolution of network incidents and major outages.
- Coordinate root cause analysis (RCA) for recurring issues.
- Collaborate with internal teams and vendors to prevent future disruptions.
- Change Management
- Manage and coordinate connectivity-related changes and upgrades.
- Assess risks and impact, ensure proper planning and communication.
- Monitoring & Reporting
- Ensure robust network monitoring and alerting is in place.
- Produce regular reports on network performance, capacity, and service availability.
- Customer Relationship Management
- Serve as a bridge between technical teams and business stakeholders.
- Understand business needs and ensure connectivity services support them effectively.
- Continuous Improvement
- Identify opportunities to improve network performance, reliability, and cost-efficiency.
- Implement best practices, standardize processes, and drive automation where possible.
- Compliance & Security
- Ensure adherence to industry standards, regulatory requirements (e.g., ISO, NIST, GDPR), and company policies.
- Collaborate with cybersecurity teams to ensure secure connectivity solutions.
- Team Coordination
- Lead or coordinate network service teams (internal or external).
- Provide guidance and support to technical teams managing daily operations.
- Budget & Financial Oversight
- Contribute to budgeting and forecasting for connectivity services.
- Track service costs and optimize spending.
Professional Experience Requirements:
Education:
- Bachelor’s degree in information technology, or a related field, or 5+ years of relevant experience.
Work Experience:
- Relevant certifications such as CCNP, CCIE, or ITIL are highly desirable
- Prior experience leading and managing a team (with a minimum of 3-5 reports)
- 5+ years of hands on technical experience supporting enterprise networks.
- Preferred experience within the warehouse distribution industry
Professional Skills:
- Networking & Connectivity Expertise
- Strong understanding of WAN, LAN, SD-WAN, MPLS, VPNs, DNS, DHCP, IP addressing, and firewalls.
- Proficiency with enterprise network technologies such as Datto switches, Meraki and CATO firewalls.
- ITIL Framework
- Knowledge of ITIL best practices, especially in incident, problem, and change management.
- Monitoring & Performance Tools
- Experience with tools like Auvik, Nagios, PRTG, or similar.
- Service Management Platforms
- Proficiency in platforms like ConnectWise, Jira Service Management or similar.
- Security Awareness
- Basic understanding of network security principles and compliance requirements (e.g., NIST, ISO 27001, CMMC).
- Vendor & Contract Management
- Experience negotiating SLAs, managing performance, and handling escalations.
- Budgeting & Cost Control
- Ability to forecast costs, manage budgets, and find opportunities to reduce spend without compromising quality.
- Project Management
Ability to manage and deliver connectivity-related projects on time and within scope
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Target base salary is 120-130k. This is a remote position.
We are an AA/EEO/Veterans/Disabled employer.
|