Sr Technical Solutions Operations Analyst

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities – just to name a few!

Job Description

Your Career

We are seeking an accomplished Senior Technical Solutions Operations Analyst to lead strategic data-driven initiatives within the EMEA Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive operational excellence, process automation, and business growth. The ideal candidate is a highly analytical, technically skilled, and strategic leader with a proven track record in data analytics, advanced reporting, and program management in a technology-driven environment.

Your Impact

• Lead end-to-end analytics program management, including the design, implementation, and optimization of data-driven processes and dashboards for the Technical Solutions organization.

• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, Einstein Analytics, SQL, Python).

• Translate business needs into actionable data insights, proactively identifying trends, opportunities, and risks to inform executive decision-making.

• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives.

• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders.

• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions.

• Establish and monitor key performance indicators (KPIs) to measure program effectiveness and support business objectives.

• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives.

• Mentor and train team members on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement.

Qualifications

Your Experience 

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field.

• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment.

• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes).

• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions.

• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations.

• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work.

• Strong strategic planning skills and the ability to independently identify, prioritize, and drive high-value initiatives.

• Experience working with large datasets, data warehousing, and business intelligence concepts.

• Project management certification (e.g., PMP, Lean Six Sigma, CAPM, CSM) is highly preferred.

• Experience in leading cross-functional teams and managing multiple stakeholders with competing priorities.

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.