Supervisor of Salesforce Development
SUMMARY:
Responsible for managing, customizing, and enhancing our Salesforce platform, the day-to-day administration of Salesforce and the development of custom solutions to support business processes and strategic initiatives; also provides day-to-day leadership of the Salesforce Admin Team.
ESSENTIAL FUNCTIONS:
- Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
- Serves as the primary system administrator for Salesforce environments (Sales Cloud, Service Cloud, etc.).
- Manages user setups, roles, profiles, permissions, and security settings.
- Maintains and enhances dashboards, reports, workflows, validation rules, and other core admin functions.
- Monitors system performance and proactively identifies and resolves issues.
- Designs and develops custom objects, Lightning components, Apex classes/triggers, and Visualforce pages.
- Creates and maintains API integrations with other business systems.
- Automates business processes using Flow, Process Builder, and Apex.
- Participates in code reviews, testing, and deployments in a structured DevOps process.
- Collaborates with stakeholders across departments to translate business needs into technical requirements.
- Provides training and support for end users to ensure effective use of the platform.
- Assists defining and implementing Salesforce best practices and governance.
- Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
Education and Experience:
Bachelor’s degree in computer science, information systems, business administration or a closely related field; AND three (3) years of software development experience; OR an equivalent combination of education, training, and experience.
Required Certificates, Licenses, and Registrations:
- Salesforce Administrator certification
- Platform Developer I certification
Required Knowledge and Skills
Required Knowledge:
- Principles and practices of software development and implementation.
- Documentation and user instruction methods and techniques.
- Understanding of sales and marketing programs, policies and procedures.
- Principles and practices of developing teams, motivating employees, and managing in a team environment.
- Methods to resolve software problems, questions and concerns.
- Methodologies of Agile and sprint planning tools (e.g., Jira).
- Understanding of Salesforce data model, security, and automation tools.
- Principles and practices of data migration, system integration, or multi-org environments.
- Computer applications and systems related to the work.
- Principles and practices to serving as an effective project team member.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
- Correct business English, including spelling, grammar, and punctuation.
Required Skills:
- Creating interfaces and logic using Apex, Lightning Components, Visualforce, SOQL, REST/SOAP.
- Developing and deploying Salesforce applications using tools such as Copado or Gearset.
- Using version control systems (e.g., Git) and CI/CD processes.
- Analyzing and documenting business processes, user requirements, and outputs such as test results.
- Supervising and evaluating employees and providing related recommendations.
- Preparing clear and concise program documentation, user procedures, correspondence, reports, and other written materials.
- Instructing users in the use of new or enhanced business applications, included explaining technical concepts to non-technical users.
- Analyzing systems and issues and developing specifications for new or modified processes to meet department needs.
- Serving as a team member and the development and management of projects.
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Qualifications
Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.
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