Technical Account Manager

ORDR is looking for an experienced, enterprise-level Technical Account Manager (TAM) to join our growing team. In this role, you won’t just support customers, you’ll become an expert in segmentation and a proficient user of our platform, helping customers quickly realize the value that ORDR provides.

You’ll work directly with customers across their lifecycle—leading deployments, conducting architecture reviews, resolving technical issues, and providing guidance for complex solutions & integrations. You are execution-oriented, technically curious, and able to translate customer requirements into scalable, secure architecture. If you enjoy solving real-world technical challenges while partnering closely with enterprise customers, we want to meet you.

This is a unique opportunity to join an innovative company in a critical space and make a strong impact on ORDR Security’s growth and customer experience. This role reports to the Sr. Director of Customer Success and is remote within the U.S., preferably in Central or Eastern time zones.

KEY RESPONSIBILITIES

• Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs.

• Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR.

• Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time.

• Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally.

• Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases.

• Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.

QUALIFICATIONS & EXPERIENCE

• 5+ years of experience in Technical Account Management, Solutions Architecture, or Post-Sales Engineering roles supporting cybersecurity, segmentation or networking platforms

• Proven ability to deploy and troubleshoot complex technical solutions, conduct architecture reviews, and oversee product integrations

• Hands-on expertise in network segmentation, network security, endpoints/device visibility, network protocols, APIs, scripting, or platform configuration

• Strong communication skills, able to effectively translate between deep technical issues and business value for both technical and business stakeholders

• Comfortable building customized dashboards and configurations, driven to become an export user of the ORDR platform

• Self-motivated learner with a passion for technical growth and customer problem-solving; thrives in dynamic, fast-moving environments

• Experience with CSM/CRM platforms; Planhat experience is a plus

WHY ORDR

Work with cutting-edge network security and visibility technology in a collaborative, remote-first environment

Join a company that values technical ownership, curiosity, and innovation, investing in your personal and career development

Play a pivotal role in helping major enterprises secure and scale their environments using a solution that addresses real-world cybersecurity needs

Salary Range: $150,000 – $180,000. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training, transferable skills, work experience, business needs and location.