Virtual Administrative Assistant for Electrical and Solar Business (RE)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

• Manage and respond to all customer inquiries via phone, email, and social media within 24 hours
• Schedule and coordinate jobs using ServiceM8, ensuring efficient use of technician time and resources
• Prepare and send quotes to potential clients, following up to maximize conversion rates
• Generate and send invoices within 24 hours of job completion, following up on payments as needed
• Ensure comprehensive completion of job cards, including all necessary details for invoicing and quality control
• Assist with bookkeeping tasks, including reconciliation and financial report preparation
• Maintain compliance documentation and records
• Manage inventory levels and place orders for materials as required
• Coordinate Ergon Energy connection processes, including paperwork and scheduling
• Document and continually improve Standard Operating Procedures (SOPs) for all administrative tasks

Requirements

• Excellent written and verbal communication skills in English
• Proficiency in ServiceM8 or demonstrated ability to quickly learn new software systems
• Experience in customer service and administrative roles, preferably in a technical or trade-related field
• Strong attention to detail and ability to manage multiple priorities effectively
• Basic understanding of electrical and solar industry terminology (training will be provided)
• Proactive problem-solving skills and ability to work independently
• Comfortable with evolving processes and technologies

Scope:

• Full-time position (40 hours per week) with potential for flexible hours
• Virtual role with occasional team meetings via video conference
• Directly report to the business owner, with potential for growth as the company expands
• Responsible for managing administrative processes for operations in Townsville and Charters Towers markets

Benefits

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job